Entrance balcony
When you enter the palace through the corner pavilion, you will find yourself on the entrance balcony, with the information desk at the centre. Our staff are there to answer your questions about exhibitions, audio guides, opening hours and prices. You can buy your ticket there, and rent a device to listen to an audio guide.
Cloakroom
There is a free cloakroom, with attendants, on the entrance balcony, where you can leave your coats and any bags that are larger than A4 size. Our staff will be happy to keep your coat, rucksack, umbrella or larger bags safe while you visit the museum. Or you can use a locker if you prefer.
Lockers
Lockers are available on the entrance balcony if you would rather leave your belongings there. To open a locker, simply use the QR code on your ticket.
Visiting the palace
Walk through from the entrance balcony to the grand foyer. To the left is the temporary exhibition ‘Masterpiece’, while our permanent exhibit on the Dutch royal family is on the right. Walk straight ahead to enter the palace itself.