Good to know

Arrival
You can park and exit your vehicle in the car park close to the entrance building. The entrance building is a ten-minute walk from the 'Gedenknaald' and 'Paleis Het Loo' bus stops.

Accessibility in the grounds
The entrance building with the stable yard beside it are next to the car park. In the stables square, you can find the tactile model "Paleis Het Loo op de tast." This interactive exhibit allows visitors to explore the palace's layout through touch, enhancing the understanding of its architecture and history. From the stable yard it is a ten-minute walk (500 metres) to the palace and gardens. Note that the surface is cobbled. A shuttle bus runs from the entrance to the gardens (day ticket: 1 euro p.p.). It can carry eight people per trip. The gardens have gravel paths. You can walk from the gardens to the palace entrance.

Palace
Visitors enter in the basement, where there is a film on the history of Paleis Het Loo with a voice-over in Dutch and subtitles in English. Follow a palace tour using an audio story. There are three audio stories to choose from, each lasting 30 minutes. You can access the guide in the app on your telephone, or by using an audio device which you can rent from Paleis Het Loo. If you require any assistance with the audio guide, please go to the information desk in the lobby.

Service dogs
Registered service dogs are welcome, but pets are not admitted.

Entrance fee
All visitors, including those accompanying disabled visitors, pay the normal entrance fee.

Palace
Visitors enter in the basement, where there is a film on the history of Paleis Het Loo with a voice-over in Dutch and subtitles in English.
Follow a palace tour using an audio story, the content of which you can also read in the app. There are three audio stories to choose from, each lasting 30 minutes. You can access the guide in the app on your telephone, or by using an audio device which you can rent from Paleis Het Loo.

Gardens and stables
Every last Saturday of the month a Dutch sign language interpreter is present to interpret at the storytellers’ stage. There is no need to book a place.

Palace
Visitors enter in the basement, where there is a film on the history of Paleis Het Loo with a voice-over in Dutch and English subtitles.

Follow a palace tour using an audio story, the content of which you can also read in the app. There are three audio guides to choose from, each lasting 30 minutes. You can access the guide in the app on your telephone (bring your own headphones or earphones), or by using an audio device which you may borrow from Paleis Het Loo.

Parking
Special parking bays are available for visitors who use a wheelchair or mobility aid. These parking spots are close to the entrance building. Regular Paleis Het Loo parking rates apply here.

Entrance building and stable yard
The entrance building with the stable yard beside it are close to the car park. The entrance building, stables, coach houses and the prins hendrik garage restaurant are easily accessible for all visitors.

Route to gardens and palace
From the stable yard it is a ten-minute walk (1 km) to the palace and gardens. Note that the surface is cobbled. A shuttle bus runs from the entrance to the gardens (day ticket: 1 euro p.p.). It can carry eight people per trip, and also has space to transport folded wheelchairs / rollators / buggies.

Gardens
It can be difficult to walk around the gardens due to the gravel paths.

Palace
The lifts in the palace are suitable for compact wheelchairs. The audio guides that accompany our visitor routes clearly indicate where the lifts are located. There is limited capacity on the visitor routes, so we would greatly appreciate it if you would inform us in advance if you will be using a wheelchair or mobility aid. Simply send an email to reserveringen@paleishetloo.nl. Many thanks!

Lift dimensions:

• Roof lift: doorway 90 cm, the floor area is 145 x 110 cm

• Palace lifts: doorway 110 and 90 cm, the floor area is 125 x 135 cm

• Lift route East: doorway 80 cm, the floor area is 140 x 100 cm

Seating
There are no benches to rest on along the visitor routes in the palace. There are however benches in the stable yard and in the gardens.

Toilets with wheelchair access
There are toilets with wheelchair access in the following locations:

• the entrance building

• prins Hendrik garage restaurant

• in the palace basement

• in the garden restaurant

Visitors accompanying disabled persons
Admission is free for people accompanying groups from care institutions; simply inform us by mailing reserveringen@paleishetloo.nl. People accompanying individual visitors with a physical or other disability pay the normal entrance fee.

Service dogs
Registered service dogs are welcome, but pets are not admitted.

Mobility scooters must observe a speed limit of 6 km/h over the entire site. We therefore offer wheelchairs to disabled visitors wishing to follow one of the visitor routes.

Paleis Het Loo has several wheelchairs/rollators available. Please ask at the cashiers desk if you would like to borrow one. If the use of a wheelchair/rollator is necessary for you, please bring your own.

A Changing Places Toilet is a safe and hygienic facility for children and adults with severe motor and/or intellectual disabilities. At Paleis Het Loo, the Changing Places Toilet is located in the stables square, providing essential support for visitors in need.

The tactile model "Paleis Het Loo op de tast" is located in the stables square. This bronze model is specifically designed for individuals with visual impairments, allowing blind and visually impaired visitors to experience the palace through touch.

Accessibility on site
The entrance building with the stable yard beside it are next to the car park. From the stable yard it is a ten-minute walk (500 metres) to the palace and gardens. The palace entrance is accessed from the gardens.

Quiet times
The palace can be quite crowded. You can avoid the crowds by planning your visit on a relatively quiet day. For example, outside holidays and weekends. Between 10 a.m. and 12 noon and after 2.30 p.m. it is a bit quieter on most days.

Quiet spots
The palace itself is the busiest part of Paleis Het Loo. The stable yard and palace gardens are quieter, and have benches where visitors can sit and rest. You can also rest at the restaurant, though you might wish to avoid the busy lunchtime peak.

Palace
Visitors enter in the basement, where there is a film on the history of Paleis Het Loo with a voice-over in Dutch. The film includes light and sound effects.

Visitor routes
You can choose from three different audio guides to take you round a visitor route, each lasting thirty minutes. Please note: the family guide includes lots of sound effects.

You can simply listen to the audio guide, or read along in the app, which you can download onto your smartphone. Please remember to bring headphones or earphones. You may also borrow an audio device from Paleis Het Loo.

Visitor routes are one-way. If you wish to stop during the route, please consult a member of staff, who will guide you to an exit.

Paleis Het Loo wants its website and app to be as accessible as possible for everyone.

This statement sets out:

• the measures we are taking to improve accessibility

• how you can contact us with feedback or questions

• which browsers and devices are supported

 

How are we doing?

Paleis Het Loo has B status according to the government’s digital accessibility website (digitoegankelijk.nl). This means that we have performed a good, comprehensive investigation to assess the accessibility of our website and app. We comply with all Web Content Accessibility Guidelines (WCAG) 2.2, level AA, as required under the European Accessibility Act (2025).

 

What are we doing well?

The investigation found that many aspects of our website and app are already good:

• we present alternative texts for images

• we describe videos

• navigation and link naming are consistent

• increasing the font size in the app largely works well

• we offer support for screen readers and voice control

• all videos have subtitles

 

What can we do better?

• colour contrast between foreground and background

• keyboard navigation around the website

• some headings and interactive elements do not have labels for screen readers, to enable them to indicate the user’s position on the website

• if you fill in a form incorrectly, the error messages you receive are not clear enough

We are working to resolve these problems.

 

Supported browsers and devices

Paleis Het Loo’s website and app work on the following browsers and devices:

Webbrowsers

• Google Chrome

• Mozilla Firefox

• Microsoft Edge

• Apple Safari

For the best experience, we recommend that you update your browser regularly.

Mobile devices and operating systems

• iOS

• Android

Paleis Het Loo’s mobile app is available for iOS and Android, making it possible to use VoiceOver and TalkBack. These programmes, built into your phone’s operating system, allow text to be read aloud (text-to-speech).

 

Next steps

We are taking the following steps to improve the accessibility of our website and app:

• Regular checks: we perform checks on a regular basis to see if we are complying with accessibility standards.

• Training and awareness-raising: staff involved with the website and app receive information about optimising their accessibility.

• Continuous improvements: we optimise the website and app where necessary to enhance accessibility.

 

Feedback and contact

We are happy to receive feedback and work with users to improve matters. If you have any comments or have experienced problems with the accessibility of our website or app, please contact us at:

info@paleishetloo.nl
055 5772400