Accessibility

Good to know

All the information you need regarding accessibility at Paleis Het Loo, so you can prepare for your visit.

Contact

Send any questions or tips on accessilibity to info@paleishetloo.nl 055 577 24 00

All information

Arrival
You can park and exit your vehicle in the car park close to the entrance building. The entrance building is a ten-minute walk from the 'Gedenknaald' and 'Paleis Het Loo' bus stops.

Accessibility in the grounds
The entrance building with the stable yard beside it are next to the car park. From the stable yard it is a ten-minute walk (500 metres) to the palace and gardens. Note that the surface is cobbled. A shuttle bus runs from the entrance to the gardens (day ticket: 1 euro p.p.). It can carry eight people per trip. The gardens have gravel paths. You can walk from the gardens to the palace entrance.

Palace
Visitors enter in the basement, where there is a film on the history of Paleis Het Loo with a voice-over in Dutch and subtitles in English. Follow a palace tour using an audio story. There are three audio stories to choose from, each lasting 30 minutes. You can access the guide in the app on your telephone, or by using an audio device which you can rent from Paleis Het Loo. If you require any assistance with the audio guide, please go to the information desk in the lobby.

Service dogs
Service dogs are welcome, but pets are not admitted.

Entrance fee
All visitors, including those accompanying disabled visitors, pay the normal entrance fee.

Palace
Visitors enter in the basement, where there is a film on the history of Paleis Het Loo with a voice-over in Dutch and subtitles in English.
Follow a palace tour using an audio story, the content of which you can also read in the app. There are three audio stories to choose from, each lasting 30 minutes. You can access the guide in the app on your telephone, or by using an audio device which you can rent from Paleis Het Loo.

Gardens and stables
Every last Saturday of the month a Dutch sign language interpreter is present to interpret at the storytellers’ stage. There is no need to book a place.

Palace
Visitors enter in the basement, where there is a film on the history of Paleis Het Loo with a voice-over in Dutch and English subtitles.

Follow a palace tour using an audio story, the content of which you can also read in the app. There are three audio guides to choose from, each lasting 30 minutes. You can access the guide in the app on your telephone (bring your own headphones or earphones), or by using an audio device which you may borrow from Paleis Het Loo.

Parking
Special parking bays are available for visitors who use a wheelchair or mobility aid. These parking spots are close to the entrance building.

Entrance building and stable yard
The entrance building with the stable yard beside it are close to the car park. The entrance building, stables, coach houses and the prins hendrik garage restaurant are easily accessible for all visitors.

Route to gardens and palace
From the stable yard it is a ten-minute walk (500 metres) to the palace and gardens. Note that the surface is cobbled. A shuttle bus runs from the entrance to the gardens (day ticket: 1 euro p.p.). It can carry eight people per trip, and also has space to transport folded wheelchairs / rollators / buggies.
shuttle bus with wheelchair lift is available; to book, please mail reserveringen@paleishetloo.nl (at least three days before your visit).

Gardens
It can be difficult to walk around the gardens due to the gravel paths.

Palace
The lifts in the palace are suitable for compact wheelchairs. The audio guides that accompany our visitor routes clearly indicate where the lifts are located. There is limited capacity on the visitor routes, so we would greatly appreciate it if you would inform us in advance if you will be using a wheelchair or mobility aid. Simply send an email to reserveringen@paleishetloo.nl. Many thanks!

Seating
There are no benches to rest on along the visitor routes in the palace. There are however benches in the stable yard and in the gardens.

Toilets with wheelchair access
There are toilets with wheelchair access in the following locations:

  • the entrance building

  • prins Hendrik garage restaurant

  • in the palace basement

  • in the garden restaurant

Visitors accompanying disabled persons
Admission is free for people accompanying groups from care institutions; simply inform us by mailing reserveringen@paleishetloo.nl. People accompanying individual visitors with a physical or other disability pay the normal entrance fee.

Service dogs
Service dogs are welcome, but pets are not admitted.

Mobility scooters must observe a speed limit of 6 km/h over the entire site. We therefore offer wheelchairs to disabled visitors wishing to follow one of the visitor routes.

Paleis Het Loo has several wheelchairs available. Please ask at the cashiers desk if you would like to borrow one. If the use of a wheelchair is necessary for you, please bring your own.

Accessibility on site
The entrance building with the stable yard beside it are next to the car park. From the stable yard it is a ten-minute walk (500 metres) to the palace and gardens. The palace entrance is accessed from the gardens.

Quiet times
It can get quite busy in the palace. Avoid the crowds by planning your visit on a relatively quiet day, or by only visiting the gardens. Wednesdays and Thursdays are often quiet.

Quiet spots
The palace itself is the busiest part of Paleis Het Loo. The stable yard and palace gardens are quieter, and have benches where visitors can sit and rest. You can also rest at the restaurant, though you might wish to avoid the busy lunchtime peak.

Palace
Visitors enter in the basement, where there is a film on the history of Paleis Het Loo with a voice-over in Dutch. The film includes light and sound effects.

Visitor routes
You can choose from three different audio guides to take you round a visitor route, each lasting thirty minutes. Please note: the family guide includes lots of sound effects.

You can simply listen to the audio guide, or read along in the app, which you can download onto your smartphone. Please remember to bring headphones or earphones. You may also borrow an audio device from Paleis Het Loo.

Visitor routes are one-way. If you wish to stop during the route, please consult a member of staff, who will guide you to an exit.