Frequently asked questions


Most commonly asked

Yes, you can. We recommend that you buy tickets online in advance, to be certain of being able to visit the palace.

To change your tickets, please visit the ticket support page. There you will find answers to your questions and you can adjust your order.

Yes, you can bring your own food and drinks to Paleis Het Loo. In the gardens and around the stables square are nice places to have lunch or snack. Food and drinks are not allowed in the palace due to the museum collection.

You can download the app from the app store (Android and iPhone). The app includes the audio guide which you can listen to as you follow one of our visitor routes.

Service dogs are welcome at Paleis Het Loo. Pets are not admitted.

It is an approximately 500 metre walk to the palace. You should allow 10 minutes. More information about accessibility at Paleis Het Loo.

Yes, there are lifts in the palace. More information about accessibility at Paleis Het Loo.

Yes, there are a cloakroom and lockers are in the palace.

Yes, you may take photographs and make videos for personal use. You may not film or photograph other visitors in such a way that they can be identified without their express permission. If you wish to make images for professional use, please abide by our guidelines for filming and photography.

You do not need to book to drink coffee or eat lunch. Book your lunchbox for a picnic in the gardens or afternoon tea at prins hendrik garage online.

Yes, you can read them here.


More questions? Contact us.