Frequently asked questions

FAQ

Most commonly asked

Due to the limited capacity at the palace, visitors are admitted in time slots. Though it is possible to buy tickets at the ticket desk, there is a risk that all time slots will be full that day, in which case you will be able to visit only the stables and gardens. We recommend that you buy tickets online in advance, to be certain of being able to visit the palace.

The start time refers to the time at which you may start your palace route. You will follow the route – which takes thirty minutes to complete – independently, using the app or an audio device. Please ensure that you arrive at the palace at least fifteen minutes before your start time, to give yourself enough time to watch the introductory film in the basement.

There are no time slots or start times for visiting the gardens, stables and coach houses. We are open from 10.00 to 17.00. 

To change your tickets, please visit the ticket support page. There you will find answers to your questions and you can adjust your order.

You can download the app from the app store (Android and iPhone). The app includes the audio guide which you can listen to as you follow one of our visitor routes.

Service dogs are welcome at Paleis Het Loo. Pets are not admitted.

It is an approximately 500 metre walk to the palace. You should allow fifteen minutes. More information about accessibility at Paleis Het Loo.

Yes, there are three lifts in the palace, one of which gives access to the roof. More information about accessibility at Paleis Het Loo.

There is a cloakroom in the basement of the palace. There are no lockers.

Yes, you may take photographs and make videos for personal use. You may not film or photograph other visitors in such a way that they can be identified without their express permission. If you wish to make images for professional use, please abide by our guidelines for filming and photography.

You do not need to book to drink coffee or eat lunch. Book your lunchbox for a picnic in the gardens or afternoon tea at prins hendrik garage online.

The underground renovations will be complete and open to visitors in 2023. More information.

Contact

More questions? Contact us.